Refund and Returns Policy

 

Our products are print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, our production partners offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Please note that we will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For printed products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

To speed up the resolution of the issue, please ensure that you provide the necessary photo evidence when contacting us.

 

 

Chart of Issues

 

ISSUE:  Quality of the print         

PROOF REQUIRED: A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

 

ISSUE: Print placement (distance from collar, off-center, etc.)

PROOF REQUIRED: A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

 

ISSUE: Print in the wrong area 

PROOF REQUIRED: A clear photo of the product you received, folded in a way that clearly displays both sides.

 

ISSUE: Wrong product 

PROOF REQUIRED: A photo of the product that was received, with the size tag clearly visible as well.

 

ISSUE: An issue with the product (incorrect size, brand, quality)            

PROOF REQUIRED: A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

 

ISSUE: A product sizing issue (manufacturer’s defect)

PROOF REQUIRED: A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

 

ISSUE: An issue with an electronic device (manufacturer’s defect)      

PROOF REQUIRED: A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

 

ISSUE: Delivery-related product damage

PROOF REQUIRED: A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

 

ISSUE: Reprinted item has the same issue as the original item

PROOF REQUIRED: A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

 

Start Your Return Request

fill out and submit your request.

open return request form